Shipping policy

Shipping Policy

Last updated: September 2026

At The Modern Steward, we want your order to arrive safely and within the expected timeframe. This Shipping Policy explains how physical orders are processed and delivered.

1. Physical Products

This Shipping Policy applies to physical products such as our journals, planners and books.

Digital products, including Excel templates, do not require physical shipping and will be delivered electronically.

2. Order Processing

Orders are normally processed within [6-9] business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will generally begin processing on the next business day.

During product launches, promotional periods or particularly busy periods, processing times may be longer. Where possible, we will communicate any significant delays.

3. Delivery

Once your order has been processed, it will be handed to our selected delivery provider.

Estimated delivery times are:

UK Standard Delivery: [X–X] business days
UK Express Delivery: [X–X] business days, where available

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

4. Delivery Charges

Shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery method, order size and destination.

5. Delivery Address

Please make sure your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address and your order cannot be delivered as a result, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

tms.modernsteward@gmail.com

Please provide your order number so that we can investigate the delivery with the relevant carrier.

7. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

8. International Delivery

At launch, The Modern Steward does offer international delivery.

Where international delivery is available, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated at checkout.